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After you have received your order, you have 14 DAYS to request a refund if you wish to. You then have a further 14 DAYS to return your order to Hannah Lily Designs, in perfect, unused condition, in all original packaging, including shipping box. We recommend using a recorded delivery service to return your item to us, so that you know your postal service has delivered it safely back to us.

If you request a refund for your order within the 14 DAYS but you do not then return the planner to us within the following 14 DAYS after, we would not be able to offer a refund to you for this.

Unfortunately, we are not able to refund any orders that are outside of the 14 DAYS period after the item has been confirmed as delivered to you by Hermes.

All appropriate refunds will be issued within 14 DAYS of receiving the return. You are responsible for paying for return postage.

To request a refund, please email info@hannahlilydesigns.co.uk and a member of our team will be happy to assist you.